Support
Quick answers about ShelfTrack. Need something else? Email us — we’ll help.
What is ShelfTrack?
ShelfTrack is an Android grocery app for scanning products, building shopping lists, tracking what you have at home, watching best-before dates, and asking an AI assistant about products and stores.
Does it need an account?
No. You can use the core app without creating an account. Optional features like live shared lists use anonymous sign-in behind the scenes so a household can join with a code.
Where is my data stored?
Shopping lists, pantry items, and purchase history are stored locally on your phone (SQLite). We do not sync that data to our own cloud by default. See the privacy policy for what is sent when you use Ask AI, catalogs, ads, or subscriptions.
How do shared lists and voice add work?
Shared lists — start live sharing from a list to get a short join code. Others enter the code to see and edit the same list in near real time. The list owner can stop sharing; guests can leave.
Voice add — hold or tap the mic on Lists, speak grocery names, and ShelfTrack transcribes and adds them. Microphone permission is requested only when you use voice. Transcription goes through our API (same auth as Ask AI).
How do I get Pro?
Free includes barcode scan, Ask AI (quota), and up to 2 lists / 40 items each. Pro unlocks receipt matching, kitchen & expiry tracking, unlimited lists/items, and the full deals feed when available.
Open Settings or a Pro prompt in the app and subscribe through Google Play. You can restore purchases on a new device from the Pro screen. Cancel anytime in Google Play.
How do I contact support or delete my data?
Email shelftrack.support@gmail.com or use Send feedback in Settings.
Most data lives on your device — clear lists, history, and chat in the app, or uninstall to remove it. For questions about server-side AI usage counters, contact the same address.